Box Program FAQs

A Spring Box

How do prices compare to the grocery store?
We spend a long time thinking about how to value to the food we produce. While grocery stores adjust their prices to reflect supply, demand and food trends, we have to think in more basic terms, like how much labour is involved. Accordingly, our prices are static for the year while grocery store prices are wide ranging. Many of the staples in your box like chard, kale, squash and lettuce are often cheaper than the grocery store but harder-to-grow specialty items like carrots and broccoli are more expensive. We guarantee you the highest quality produce with flavour that will “wow” you with its simple authenticity.

Can we make substitutions?
Because we have tiny little farms, and because we’re farmers first (rather than administrators), we’re not able to make substitutions. Some of our customers who have strong dislikes have a friend, family member, or neighbor who is also a box customer so they can arrange trades.

Can I order larger quantities?
Occasionally we’ll have a bumper crop that allows us to offer special bulk orders (flats of strawberries or cases of tomatoes). If this happens, we’ll let you know in the newsletter.

What comes in the winter box?
To maintain variety in the winter box, we include some frozen items (berries, basil pesto, beans, etc), and some dried items (beans, tomatoes). The staples in the winter are storage crops like squash, potatoes, and garlic. But, the miracle of living in this area is that you can also expect fresh braising greens and salad greens every week, and fresh carrots, rutabaga, celeriac, beets, parsley, and parsnips. Check our newsletter archives to see what last winter was like.

What happens if we go away on vacation?
At the time you sign up for the season, you can schedule one box to skip (without paying).  After the season begins, if you need to miss a box we suggest you arrange to have a friend pick it up and enjoy it.  If this isn’t possible, we’ll donate the produce from your box to the Mustard Seed.

How many boxes do I have to pay for in advance?
You sign up and pay in advance for each season.  For weekly customers, this is generally 10 boxes, for bi-weekly customers it’s 5 boxes.

How else can I get your produce?
Every Saturday all summer long we’re at both James Bay Market and Moss Street Market, and we have farm stands at Sea Bluff Farm and Northbrook Farm.

How much produce is in the box?
There are usually 7 to 9 different items in the box. This almost always includes one type of fruit, a bag of our delicious salad greens, and 5 to 7 other vegetables.
Check our newsletter archive to see what has been in the box in the past.

What’s the best way to reach you?
Because we like to spend as much time as we can in the field, we often aren’t in to answer the phone, but we do check our messages, so please leave one! We also check our email almost every day.
phone : 250-818-5807
e-mail : boxcoordinator@saanichorganics.com

How far do you deliver?
We deliver to Greater Victoria and the Saanich Peninsula. Sorry, right now we do not deliver to the Western Communities. Box Map 

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